Report a map problem

PlainWay

If someone is in danger right now, call your emergency services first. This page is not monitored in real time.

PlainWay routes using OpenStreetMap data, which is contributed by volunteers. It is remarkably good and it is not perfect. If PlainWay sent you somewhere it should not have — a road that no longer exists, a turn that is illegal, a bridge that is out, a one-way street mapped the wrong way — we want to know, and we would rather hear about it twice than not at all.

How to tell us

safety@plainway.app

It helps enormously if you can include:

Where. A street name and nearest cross-street, or a dropped pin, or coordinates — whatever you have.
What PlainWay told you to do, and what was actually there.
When it happened.
A trip log, if you still have it. The app can export one from the arrival screen. It shows exactly what the app knew and when, which usually turns a guess into a diagnosis. Please don't send one for a journey you would rather not disclose — it contains the route you drove.

What we do with it

PlainWay is run by a small team, and every report is read by a person. We aim to reply within two working days, and we deal with reports in order of how dangerous the problem would be for the next driver, not how easy it is to fix:

Something that could cause a collision or a serious injury — a missing closure, a bridge out, a road mapped as passable that is not, a wrong-way one-way — goes to the front of the queue, usually the same day we read it. Where the danger is real, we block that spot in PlainWay's own routing rather than wait for the map to be corrected.
Something wrong but not dangerous — a bad speed limit, a misnamed street, an awkward but legal manoeuvre — is looked at within a couple of weeks and fixed when the map is next updated.

Where the fault is in OpenStreetMap itself, we also report it there, so the correction reaches everyone rather than only PlainWay users.

We keep a record of every report: where, what was reported, what we decided and when — including the ones we decide not to act on, and why. Your email address is not part of that record. The Privacy Policy says how long each is kept.

This is not a substitute for your own judgement. A road you have reported may still be routed over until the fix reaches you. Please keep obeying what you can see, as the Terms of Use describe.

PlainWay · Privacy Policy · Terms of Use